Purchase Policy


All ticket prices for concerts that occur in Egyptian Pounds (EGP)

Payment Methods

BA accepts payment with Visa, & MasterCard.

User Authentication

Customer have to be registered on BA Tickets Reservation System to be able to purchase online. You will need to follow the registration procedure with National Identifier for Egyptians or Passport Number for resident foreigners.


All online tickets are nonrefundable and subject to administrative fees.

Order Confirmation

After any order, the system should generate an order confirmation in the form of a confirmation email. If you do not receive it after submitting payment information, you are responsible to contact BA Tickets Reservation Office. Only you can recognize any problem that may occur during your purchasing process. BA will not be responsible for monetary losses in case the order was not placed.

Amount of Tickets Per Customer or "Ticket Limits"

A ''ticket limit'' is applied to each event in order to discourage unfair ticket buying practices (black market) . This amount is written in the event page and verified with every transaction on our system. You may not purchase more than the specified number of tickets.

Multiple Browser Windows

When ordering tickets online with, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.

Delivery Options

You have to pick your ticket from BA ticket office during BA ticketing office working hours daily from 11:00AM to the event start time: Except on Friday from 2:00PM to the event start time and Saturday from 12:00PM to the event start time. BA advises customers to arrive early prior to the event to pick up tickets to avoid long lines. In order to pick up your tickets, you are required to present:

  • Copy of the receiver and the buyer National Identifier for Egyptians or Passport Number for resident foreigners which you used to order tickets on BA Tickets Reservation System.
  • Your printed confirmation email.

BA will not release tickets if the receiver ID does not match the ID used to purchase the tickets online from BA Reservation System.

Cancelled and Postponed Events

In case the event is canceled or postponed. BA will give you a refund total transaction amount including the administrative fees by issuing a credit to the credit card that you used to purchase that ticket provided that you comply with the Event instructions or deadlines, which is determined according to the BA discretion.

BA will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.

Group Ticketing

For group ticketing, kindly contact BA Tickets Reservation Office

BA Tickets Reservation Office

Email :ArtsCenter@bibalex.org
Telephone : +203 4839999
Ext. : 2906